1. Services

The Company provides professional commercial cleaning services, including but not limited to:

• Commercial janitorial services

• Office cleaning

• Daycare and educational facility cleaning

• Move-in and move-out cleaning

• Post-construction cleaning

• Common area cleaning

• Floor care

• Window cleaning (where contracted)

• Disinfecting and sanitization services

• Electrostatic spraying and disinfectant fogging

• Specialty commercial cleaning

​

The exact services to be performed shall be described in the Client's estimate, proposal, quote, service agreement, or work order.

​

2. Estimates

All estimates are provided in good faith based upon the information available at the time of inspection or consultation.

If actual conditions differ materially from those represented—including excessive debris, additional square footage, hazardous conditions, or unusually heavy soil—the Company reserves the right to revise pricing after discussing the changes with the Client.

​

3. Access to Property

The Client agrees to provide:

• Safe access to the property

• Working electricity and running water

• Access to all agreed service areas

• Necessary keys, access codes, alarm instructions, or building access

​

If our personnel are unable to access the property upon arrival, the Client may be responsible for a trip charge or cancellation fee.

 

4. Client Responsibilities

The Client shall:

• Secure cash, valuables, confidential documents, jewelry, firearms, prescription medications, and other personal property.

• Inform the Company of fragile items or surfaces requiring special care.

• Notify the Company of hazardous materials, chemical exposure, mold, asbestos, biohazards, or unsafe working conditions before service.

• Remove or secure pets where applicable.

• Ensure that all occupants comply with any required re-entry periods following disinfectant fogging services.

 

5. Scope of Cleaning Services

Professional cleaning significantly improves the cleanliness and appearance of commercial facilities; however, cleaning services cannot restore damaged, worn, or deteriorated materials.

The Company does not guarantee:

• Complete stain removal

• Odor elimination

• Mold remediation

• Mildew removal

• Rust removal

• Permanent discoloration removal

• Paint removal unless specifically contracted

• Restoration of worn flooring

• Removal of embedded damage caused by age or excessive wear

• Elimination of allergens or airborne contaminants

​

Cleaning results depend upon the condition, age, and composition of the surfaces being cleaned.

 

6. Post-Construction Cleaning

Construction cleaning removes dust, debris, and construction residue.

The Company is not responsible for:

• Scratched glass

• Fabrication debris

• Existing scratches or damage

• Damaged flooring

• Defective finishes

• Improper contractor workmanship

• Dust generated after our service by continued construction activity

​

Clients should schedule final cleaning only after construction activities have substantially concluded.

​

7. Disinfecting and Fogging Services

The Company utilizes commercially available disinfectants in accordance with applicable label directions and manufacturer recommendations.

Clients acknowledge that:

• Disinfecting reduces microorganisms on treated surfaces but does not guarantee elimination of all viruses, bacteria, fungi, mold spores, or other pathogens.

• No disinfecting, sanitizing, electrostatic spraying, or fogging service guarantees that individuals will not become ill or contract disease.

• The effectiveness of disinfecting depends upon numerous factors outside the Company's control, including future exposure, occupant behavior, ventilation, and environmental conditions.

• Nothing in our disinfecting services should be interpreted as medical, public health, or infection-control certification.

​

8. Existing Damage

The Company shall not be responsible for damage resulting from:

• Ordinary wear and tear

• Improper installation

• Defective construction

• Loose tile or grout

• Loose carpet

• Aging flooring

• Existing water damage

• Existing mold

• Pest damage

• Faded finishes

• Defective furniture

• Structural deficiencies

 

Whenever practical, visible pre-existing damage may be documented before services begin.

​

9. Damage Claims

Any claim for alleged property damage must be reported within forty-eight (48) hours following completion of the applicable service.

The Client agrees to allow the Company a reasonable opportunity to inspect the alleged damage before repairs or replacement occur.

​

Failure to provide timely notice may limit the Company's ability to investigate the claim.

​

10. Limitation of Liability

To the fullest extent permitted by the laws of the State of Missouri, the Company's total liability arising from any claim relating to services performed shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

Under no circumstances shall the Company be liable for:

• Lost profits

• Lost business opportunities

• Business interruption

• Loss of goodwill

• Consequential damages

• Incidental damages

• Indirect damages

• Special damages

• Loss of data

​

Nothing in these Terms shall be construed to limit liability for gross negligence, intentional misconduct, fraud, or any liability that cannot legally be limited under applicable Missouri law.

 

11. Satisfaction Guarantee

If the Client is dissatisfied with any completed service, notification must be provided within twenty-four (24) hours.

The Company shall be afforded a reasonable opportunity to inspect and, where appropriate, re-clean the affected area before any refund is considered.

​

Refunds, if any, shall be issued solely at the Company's discretion unless otherwise required by law.

​

12. Payment Terms

Unless otherwise agreed in writing:

• Payment is due upon receipt of invoice.

• Recurring commercial accounts shall be billed according to their service agreement.

• Late payments may incur interest at the maximum rate permitted by Missouri law.

• The Client shall be responsible for reasonable costs of collection, including attorney's fees and court costs where permitted by law.

​

Returned payments may incur additional processing fees.

​

13. Cancellations

Clients should provide at least twenty-four (24) hours' notice before cancelling scheduled services.

Failure to provide reasonable notice may result in a cancellation or trip fee, particularly when employees have already been dispatched.

 

14. Right to Refuse or Suspend Services

The Company reserves the right to refuse or discontinue services if:

• Unsafe working conditions exist.

• Illegal activity is observed.

• Biohazards are present beyond the agreed scope of work.

• Occupants engage in threatening, abusive, or harassing behavior.

• Required utilities are unavailable.

• Conditions create an unreasonable safety risk for Company personnel.

 

15. Insurance

The Company maintains commercial general liability insurance coverage as required under Missouri law.

Certificates of insurance may be provided upon request.

 

16. Force Majeure

The Company shall not be liable for delays or inability to perform services resulting from causes beyond its reasonable control, including but not limited to:

• Severe weather

• Floods

• Tornadoes

• Fires

• Public health emergencies

• Labor shortages

• Government orders

• Utility interruptions

• Transportation disruptions

 

17. Website Use

All content appearing on this website, including text, logos, graphics, photographs, service descriptions, and branding, is the property of the Company unless otherwise noted.

​

Unauthorized reproduction or use is prohibited.

​

18. Privacy

Information submitted through our website or during the course of business will be used solely for legitimate business purposes and handled in accordance with our Privacy Policy.

 

19. Governing Law and Venue

These Terms and any dispute arising out of or relating to the Company's services shall be governed by the laws of the State of Missouri, without regard to its conflict of law principles.

​

The parties agree that any legal action or proceeding shall be brought exclusively in a state or federal court located in the State of Missouri. If venue is proper in more than one county, the parties agree to venue in the county where the Company's principal place of business is located unless otherwise required by applicable law.

​

20. Severability

If any provision of these Terms is held to be invalid or unenforceable under Missouri law, the remaining provisions shall continue in full force and effect.

​

21. Entire Agreement

These Terms, together with any executed proposal, estimate, work order, or service agreement, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, or understandings relating to the services provided.